We’re a small family shop, and we want you to actually love what you ordered. If something isn’t right, we’ll do our best to make it right. Here’s how it works.
Our return window
You have 30 days from the day your order arrives, not the day you placed it, to start a return. Since we make everything to order and that takes about a week, the clock starts when it lands on your porch. After 30 days we can’t officially accept it, but if something’s wrong, reach out anyway and we’ll see what we can do.
What we can take back
To be returnable, an item needs to be:
- Unworn and unwashed
- Free of smells, stains, pet hair, and deodorant marks
- In its original condition with any tags still attached
Basically, in the same shape it showed up in.
How to start a return
Email us at support@dontbeshitty.co with your order number and the item(s) you’d like to return, and we’ll send you the steps. Please don’t ship anything back before you hear from us, so we know to expect it.
Return shipping
Unless the return is our fault (wrong item, a defect, our mistake), return shipping is on you, and original shipping charges aren’t refundable. We recommend a tracked method, because we can’t refund something that never makes it back to us.
Refunds
Once your return arrives and we’ve looked it over, we’ll refund your original payment method within 5 to 7 business days. Your bank may take a few extra days to show it. We’ll email you when it’s done.
Exchanges (wrong size or colour)
Grabbed the wrong size? It happens. The fastest way to swap is to return the original and place a new order for the one you want, so you’re not waiting on stock. Prefer a straight exchange? Just say so in your return email and we’ll sort it out.
Worth a look first: every apparel listing has a size chart with real measurements, taken with the garment laid flat. It’s the quickest way to avoid the whole thing.
Damaged, defective, or wrong item
If your order shows up damaged, defective, or just plain wrong, that’s on us. Email us within 7 days of delivery with your order number and a photo, and we’ll replace it or refund it. No cost to you.
If your package goes missing
If tracking says delivered but you can’t find it, give it a day, because carriers scan things early more often than you’d think. Then check with your household and your neighbours. If it’s still gone after that, email us and we’ll help you chase it down with the carrier. We can’t refund a package the carrier has marked delivered, but we won’t leave you on your own with it. More on this in our Shipping Policy.
Final sale (not returnable)
A few things can’t be returned:
- Gift cards
- Items marked Final Sale or bought on clearance
- Stickers, patches, and other one-time-use items
Questions?
We’re real people, and we’re not shitty about this stuff. Email support@dontbeshitty.co and we’ll take care of you.