The short version
Flat $5 shipping anywhere in the US. Free over $75. Orders take about a week to get out the door, and you get tracking by email the moment yours does.
How long it actually takes
There are two parts to this, and it helps to keep them separate.
Making it: about a week. We print and pack everything ourselves in White Bluff, Tennessee. Your order gets made after you place it, not pulled off a warehouse shelf, so give us roughly seven days before it ships. During a drop, a holiday, or the week of a festival it can run a little longer. If it’s going to be much longer than that, we’ll email you rather than let you wonder.
Getting to you: a few days more. Once it’s handed off to the carrier, most US addresses see it within two to five business days. You’ll have a tracking number by then, so you can watch it make its way over.
So: order today, and in most cases it’s on your porch inside two weeks. If you need something by a specific date — a birthday, a gift, a trip — email us before you order and we’ll tell you honestly whether we can make it.
What it costs
| Order total | Shipping |
|---|---|
| Under $75 | $5 flat, however much you buy |
| $75 and over | Free |
The $5 is flat on purpose. One sticker or four hoodies, it’s the same five dollars, so you’re never punished for adding the mug.
Where we ship
All fifty states, plus DC. That’s it for now — we’re a family with a heat press, not a logistics company. If you’re outside the US and you really want one, email us and we’ll work out what it would actually cost rather than guessing at checkout.
Tracking
You’ll get two emails from us: one confirming your order, and one with tracking when it ships. If the second one hasn’t turned up about a week after you ordered, check your spam folder first, then email us and we’ll chase it.
When something goes sideways
Wrong address. If you catch it fast, email us and we’ll fix it before it ships. Once it’s gone, we can’t redirect it — we’d have to wait for it to come back to us, and then re-send it.
Tracking says delivered, and it isn’t there. Give it a day; carriers scan things early more often than you’d think. Then check with your household, your neighbours, and anywhere a driver might have tucked it. If it’s still missing after that, email us and we’ll help you open a claim with the carrier. We can’t refund a package the tracking says arrived, but we won’t leave you on your own with it either.
It showed up damaged or wrong. That one’s on us. Email us within seven days with your order number and a photo, and we’ll replace it or refund it at no cost to you. Full details are in our Refund and Returns Policy.
Questions?
We’re real people and we’re not shitty about this stuff. Email support@dontbeshitty.co and we’ll take care of you.